Shipping policy

Last updated: 6 November 2026

This policy explains delivery for orders placed directly through etialondon.com. Etia London Ltd is responsible for fulfilling your order, even though we use delivery partners.

Where we deliver

We currently deliver within the United Kingdom: England, Scotland, Wales and Northern Ireland, to addresses supported at checkout. Delivery options can vary by postcode. If no delivery method is offered for your address at checkout, we cannot accept an order for delivery there. We do not currently deliver to the Channel Islands, the Isle of Man or other destinations outside the UK.

Delivery options and costs

Standard delivery is normally sent with Evri, with an estimated delivery time of 2 to 3 working days after dispatch. Delivery to some areas, including the Scottish Highlands, islands and Northern Ireland, may take longer.

Where available, you can choose premium delivery with DPD for an additional charge. DPD next working day delivery is available only for eligible postcodes, mainly on the UK mainland. Other areas may have a service taking 2 working days or longer; delivery to the Scottish islands can take 2 to 5 working days. A “next day” service means the next working day after dispatch, not the day after you place your order.

The delivery methods available for your address, their charges and the total amount payable are shown at checkout before you place your order. Charges may vary by destination and delivery service. We will not add a delivery charge after you have paid without your agreement.

Processing and dispatch

We process orders on working days, Monday to Friday, excluding bank holidays. We aim to dispatch in-stock products within 1 to 2 working days after accepting your order. Orders placed on weekends or bank holidays begin processing on the next working day. Delivery estimates start when your order is dispatched.

For a pre-order, the estimated dispatch date or window and expected delivery timeframe will be shown before you place the order. The ordinary in-stock processing estimate does not apply to pre-orders. If we cannot meet a stated pre-order dispatch window, we will contact you with a revised estimate and explain your option to cancel for a full refund. See our Purchase Options Cancellation Policy.

Tracking and delivery updates

Our Evri and DPD delivery services are tracked. We will email you a dispatch confirmation with a tracking link. Tracking may take time to update after the carrier collects your parcel.

The carrier may also provide delivery updates by email or text message, using the contact details supplied with your order. Evri normally provides an estimated delivery window of 2 to 4 hours, and DPD normally provides a 1 hour window. These windows are estimates and may change; they are not guaranteed appointments.

Christmas 2026 delivery guidance

For in-stock products, our recommended last order date for the best chance of delivery before Christmas Day is 16 December 2026 with Evri standard delivery. If DPD next working day delivery is available for your postcode and you select it at checkout, the recommended last order date is 21 December 2026.

Please order as early as possible, particularly for delivery to Northern Ireland, the Scottish Highlands and islands, where transit times may be longer. The 21 December date applies only to addresses eligible for DPD next working day delivery, not to services taking 2 working days or longer.

These dates are guidance based on our fulfilment partner's advice, not guaranteed Christmas delivery dates. Your selected delivery option, dispatch time, destination and carrier conditions can all affect arrival. If a particular delivery date is important to you, please contact support@etialondon.com before ordering so we can tell you whether we can agree to it.

Delays, missing parcels and damage

Delivery times shown on our site and at checkout are estimates unless we expressly agree a particular delivery date with you. If we expect a significant delay, we will contact you. If your parcel is missing, delayed or arrives damaged, please email support@etialondon.com with your order number and details of the problem.

If your goods are lost before delivery or arrive damaged, we will arrange a replacement at no extra cost or a refund, in line with your legal rights. We may ask for reasonable information to check what happened, but you do not need to pursue the carrier or wait for the outcome of our compensation claim.

Our responsibility for the goods continues until you, or a person you nominate other than the carrier, physically receives them. Your legal rights if delivery is late, the goods are lost or the goods are damaged are unaffected.

Address changes and undelivered parcels

Please check your delivery details before paying. If you notice a mistake, email support@etialondon.com as soon as possible. We will try to correct the address before dispatch, but we cannot promise a change after an order has been processed or handed to the carrier.

If a parcel is returned to us as undeliverable, we will contact you to discuss the next steps. If this happened because you supplied an incorrect or incomplete address and you would like us to send it again, we may ask you to pay a reasonable additional delivery charge. We will explain the amount and obtain your agreement before resending. We will not charge you to correct a delivery problem caused by us or our carrier. This does not affect your legal cancellation or refund rights.

Split deliveries

If we send items from one order in separate parcels, we will provide tracking details for each parcel. We will not charge you more for doing so. For goods from one order delivered separately, the 14 day change-of-mind cancellation period runs from the day after you receive the last item. See our Return and Refund Policy.

Contact

For delivery questions, email support@etialondon.com. Our full business details are in our Contact Information policy.